Digitized or electric proof of delivery (POD) refers to a record containing various information regarding finished deliveries. It also proves that the recipient received the package sent for delivery or met the service person sent by dispatch.
To implement the usage of digitized POD in your business or system, you’ll either need to get a digital POD software or service for your drivers or delivery guys. Instead of getting recipients to sign on a traditional proof of delivery printed on paper, they can just swipe or tap on your employee’s mobile phone or tablet to verify that the package or service has been delivered.
In the past, many businesses dealt with numerous cases of product tampering and lost packages. Digitized POD reduces the chances of businesses experiencing those troubles. Because of that, it has become essential to delivery companies or field services providers.
Aside from reducing problems with deliveries, electronic POD can also boost customer retention and improve operational efficiency. Since businesses are more aware of the movement of the items they deliver, they can quickly know if an item’s lost or damaged when it’s received.
For example, if a client ordered document scanners for mid-sized businesses but they complained that they’re damaged, you can easily confirm it through a digitized proof of delivery. And with enough information, your support staff can easily take the best course of action to resolve this concern.
That’s just one of the reasons why you should use digitized proof of delivery. If you need to know more, read on.
- It Eliminates Paperwork
All the data contained in a digitized proof of delivery go straight to your system. Your drivers and recipients don’t need to fill up anything anymore. And nobody will be required to copy pieces of information from paper notes to a computer.
Aside from that convenience, all those data will be safe in your system, server, or a third-party provider. You won’t need to worry about proofs of delivery disappearing while your drivers are on the road. In addition, everyone will have easy access to all the information they need since everything is digital.
- It’s More Convenient For Your Drivers And Clients
Digitized POD is all about convenience. With it, your clients or recipients won’t be bothered by requiring them to fill up forms anymore. This results in faster transaction time.
Also, your drivers will have a faster and easier time delivering goods. They don’t need to waste time finding the right forms for their next delivery. All they need to do is check their phone or tablet to find the information they need for their next route.
- It Improves Customer Satisfaction
Normally, other technologies and systems are integrated with digitized proof of delivery. One of them is delivery tracking, which provides lots of convenience to recipients. Some of those conveniences are the following:
- Delivery notification: Recipients can permit your system to notify them if your driver is already en route automatically. Depending on your system, they may be notified through SMS or email.
- Delivery tracking: Your clients can access your site or app and take the status of their package. More robust systems may allow them to view estimated delivery dates and times.
- Delivery confirmation: When you’re the parcel is dropped off, the driver can notify the recipient and your company.
If your recipients know where their packages are, they can have peace of mind. And being able to do is crucial if you’re running a food delivery service, which is a high demand business. After all, you wouldn’t want your customers to be hungry and angry at the same time.
- It Allows Real-Time Monitoring
Digitized proof of delivery allows your backend to monitor the status of all deliveries in real-time. This enables them to provide support to drivers and answers to recipients if they contact your company.
The proof of delivery can provide your backend guys to instantly confirm client complaints upon receiving a damaged package. They instantly review the photos received from the driver before delivering. After ascertaining the damage, they can decide on which action to take to resolve the issue.
- It Reduces The Need Of Face To Face Communication With Employees
Again, when using the digitized proof of delivery, you can reduce the need for internal communication. Your team won’t have to travel to the office to receive or either return paperwork. With digitized proof of delivery, you can remotely manage your staff and drivers.
Takeaways
So, what’s next for businesses? The digitized proof of delivery is the ‘in’ thing. This is especially true as the world becomes too reliant to delivery services. Thus, if you haven’t incorporated it in your business, implement it and experience the aforementioned benefits amongst others.
